Rabu, 26 Juni 2019

Review Film "Miracles From Heaven"




Review Film Miracles From Heaven
Genre Film : Drama
Director : Patricia Riggen
Producer : T.D. Jakes, Joe Roth, DeVon Franklin

Actor :
Jennifer Garner                       (Christy Beam)
Martin Henderson                   (Kevin Beam)
Kylie Rogers                           (Pastor Scott)
Queen Latifah                         (Abby Beam)
John Carroll Lynch                 (Angela)
Eugenio Derbez                      (Anna Beam)


Orientation
Miracle From Heaven is an American film genre Christian drama produced by Tri Star Pictures and released on March 18 2016 with a duration of 110 minutes. This film was adapted from a book called "Three Miracle From Heaven; A Sick Little Girl, Her Journey to Heaven and the book The Last Forever Changed "by Christy Beam which is based on a true story. Miracle From Heaven was directed by Patricia Riggen and the script was written by Randy Brown. The film is played by Jennifer Garner as Christy Beam, Kylie Rogers as Anna Beam, Martin Henderson as Kevin Beam, Eugenio Derbez as Dr. Nurko, Brighton Sharbino as Abbie Beam, Courtney Fansler as Adelyn Beam.

In this film, it tells the story of a 10-year-old boy named Anna who was sentenced by a doctor to have a deadly disease in an incurable indigestion, Christy Beam as a mother and her husband (Kevin Beam) have done their best to cure the princess and one day Anna and her sister had an accident that fell from a tree that was quite high, but what happened to a miracle the accident actually cure Anna's illness.


Interpretation

Starting from Anna who suddenly experienced a severe stomach ache. Almost every day he screamed in pain. Some diagnose rising stomach acid and other trivial diseases that are not too dangerous. His mother, who felt very familiar with the flesh and blood, was convinced that Anna's illness was not just a minor illness. He continued to look for a diagnosis from several doctors until it was found that Anna had a rare disease related to the intestine. Anna began treatment in various ways. However, Anna is not sentenced to be cured.

Luckily Anna has a mother who doesn't give up. Christy Beam is a mother who does not give up on a doctor's diagnosis. One time, a friend of Christy Beam told Christy Beam that a well-known children's hospital can cure children's illness and the service there was very good. Christy Beam also tried to bring his child to the hospital and needed a large fee because he had to go home to the hospital. While at the Boston hospital, Anna carried out so many treatments.

Anna finally decided to go home and run the days as usual. One time Anna's sister invited Anna to play ball and her brother saw a butterfly that was so beautiful perched on a tree. Then, her sister invited Anna to catch the butterfly and Anna decided to climb the big tree with her sister. Suddenly the branch occupied by them almost broke, his brother tried to save Anna but Anna fell in a deep tree hole. His sister told his mother and immediately sought help so that Anna could be removed from the tree hole. During Anna's day in the hole, they prayed together so Anna could survive the accident. Until finally, Anna can be removed from the deep tree hole.

After recovering, Anna told her family that while inside the tree hole, Anna's spirit came out of her body and saw the butterfly and then she held it suddenly the butterfly turned into a light that was so bright. Until finally Anna was in a beautiful place that she thought was heaven and met God. From there Anna discovered a miracle that made her recover without having to return to the hospital.

In this film it has a moral message that our hardest trust is tested when dealing with severe problems even though we are devout people. Therefore, do not give up and despair, believing that the miracle of God works wonderfully in our lives as Christy Beam did without knowing so many good people who helped him in healing his extraordinary child.

Another meaning in this film is never giving up in various trials that God gives, patience in facing a life full of obstacles and challenges by not easily abstaining and not despairing believing that God will give miracles for us.

This film is very suitable to be watched by all people because this film is very touching faith for religious people (not just Christians) if only judging from the story as a whole.

Evaluation

Films based on real stories always have their own charms. Curiosity is sure to be the first motivation of the audience to watch the film Miracle from Heaven. This film became interesting because two consecutive weeks ranked in the top five in the North American box office, only one rank below the best-selling animation "Zootopia". The character of Jennifer Garner and Kylie Rogers in the film Miracle From Heaven is very animating in their role.

The film also has several shortcomings which are located in Queen Latifah's acting talents who act as Angela's less explored. At first, considering this film was about miracles, I thought there would be a miracle displayed through Angela's character. But it turns out he is only the character that was raised when Anna was in Boston and after Anna returned home, he was not raised again.

The Miracle From Heaven film also received several awards including the "Teen Choice Awards" in the Movie-Drama Choice category and in the Movie Actress Choice category: The drama that was obtained by Jennifer Garner.


Summary

The film "Miracle from Heaven" revolves around a miracle that happened to a family where one of his daughters recovered from a malignant disease which according to doctors could not be cured. Overall the film teaches about the importance of trust and how it can break the impossibility. Therefore, do not give up and despair, believing that God's miracle works wonderfully in our lives. So, this film is worth watching by all those who are suffering from severe problems, this film will effectively invite us to continue to believe that miracles are real.


Reference Source



Rabu, 01 Mei 2019

tugas bahasa inggris bisnis pronoun

Memory treats people differently according co d1!;i!' personal ities. Forjerry and me', it smooths ovecthe rocky spotsof our past, and makes us fe¢1asif ยต J two have lived charmed lives. But it works differently forsomeone who expects things to go 
perfectly forlb.@. 
all the time. My paren ts arc like that. Their friends and thJil' are 
always complaining about how things ought to have been:Everyone in their crowd acts as iflife has cheated them6• Mom and Dad even talked that way du ring the big · 
anniversary party Jerry and m 1 threw for his parents and LheY."· 
I'm just the opposite. For instance, I-ca n remem ber the face of someone "l'< ho once loaned me ii} bike when I needed to get home fast forso.me emergenc:1.but I can't remem ber what the emergency was all about. When people tell m!b.cj( 10 
recollections of various events in my life, I'm always amazed at how my mind simply refuses to hold on to the unpleasant parts. Bu t everybod y has her• 1 own memory 
quirks. Ifa person wants to keep all the facts of lhs:.i.c12 life straight, h_e•J hould keep 
a dally journal. Even then, what the person writes in a journal at the end of a day de­ pends on Jh ir•4 memory, which is already busy rea rrangi ng the details.Nobo.:ly can 
expect to control h''memory completely. !f lcan't control mine, I'm glad it doles 
ouc pleasa nt imagesfor me instead of the dismal kind my parents have to li·1e·.vith for the rest of their 16 lives.

1   C
2  I the correct answer is "I"
3   C
4   C
5   C
6   C
7  I the correct answer is "I"
8  I the correct answer is "I"
9   C
10 C
11 the correct answer is "I"
12 C
13 the correct answer is "I"
14 C
15 the correct answer is "I"
16 C    

tugas bahasa inggris bisnis motivasi


There will be a day when your heart will smile again, having let go the things that took your life away

A broken heart does not make you a broken person. It can be a sign you are about to become stronger than ever

Love is not cruel, we are cruel. Love is not a game, we have made a game out of love

I don’t want anything from you. I just want to be the person you choose to sit next to, in a room full of people you know

Love is having complete respect for youself and any partner you may have. It is accepting yourself through every emotion and always being there

Great minds discuss ideas; average minds discuss events; small minds discuss people

Things work out best for those who make the best of how things work out.

The distance between insanity and genius is measured only by success

All progress takes place outside the comfort zone.

Many of life’s failures are people who did not realize how close they were to success when they gave up.

Don't put the sadness on your face because you never know that there is someone who feels happy by your smile

When someone who is so meaningful for you goes away, do not be sad

The one who gives you happiness that you can not explain will always be a reason of your sadness that you can not explain

Destiny is something we’ve invented because we can’t stand the fact that everything that happens is accidental

Just me and the God who knew about my true feelings

tugas bahasa inggris bisnis story vacation in zoo


One gorgeous sunny day I asked my friend if we could go to the zoo. She said I could invite one friend and one friend only and I asked her if I could invite . She said yes and she told me to go and ring via up. via said yes and I said we'll pick her up at about 9.30.
At 9.30 my brother and I picked via up. After a half hour drive we were at the front gate of the zoo. The gate was made from bronze metal and was an old theme.
First of all we visited the monkeys. They were staring at me like they were going to attack me because I was eating a banana, so we went and had a look and the elephants. One of the elephants stuck it's trunk through the bars and stole my banana.
Next we went and got myself another banana and visited the tigers. A baby was asleep next to it's mother. It was so adorable but sadly we woke it up from the flash of the camera. We ran as the tiger growled at us through the glass.
The giraffes were fantastic, they didn't do anything like, steal my banana, growl at us and look like they were going to attack us. They just ate some leaves from the trees.
At the end of the day my favorite was the giraffes. For my birthday I want a giraffe named ahmed.

Tugas Bahasa Inggris Bisnis (How To Enrich Your Vocab)



25 Ways to Improve Your Writing Vocabulary


A great vocabulary is just one essential tool in a writer’s toolbox, along with punctuation, grammar, and many others. Vocabulary can make your writing more powerful and more effective and help you say exactly what you mean. This indispensable tool will help you choose the best word for every job and avoid vague words that do not give your readers a good sense of your meaning.

Building your vocabulary is one of the easiest ways to improve the power of your writing and make any writing task that much easier, as you will have several synonyms in your repertoire to pull from every time. Developing your vocabulary need not be difficult or painful. Here are 25 ways you can improve your writing vocabulary every day.

  • Use New Words

Use a word immediately after you learn it. Try to make a game out of using a new word as soon as you learn it. Every day, try to slip in a new word into the conversation, a journal entry, an assignment or an email to a friend. Do this as often as possible, and repeat the word to yourself.

  • Read Every Day

Once you’re out of school, word drills and assigned reading become things of the past. While these were tools for building your vocabulary repertoire while you were young, it doesn’t mean you should abandon reading. Try to read a well-written and edited essay, magazine article, book or news article every day. Nonfiction and technical books will quickly teach you new ways to think and speak with words you may be unfamiliar with, but any type of reading will help you along.

  • Learn Roots

Learn the roots of words. Most words in the English language are built from a common root, prefix, and suffix, usually with an origin in the Greek or Latin language. Once you learn a root, you’ll begin to understand more words that use the same root. For example, -duc- (Latin root word) means to lead or to make, such as in the words produce or deduce.

  • Use a Thesaurus

Keep a thesaurus handy. As you write, keep a thesaurus handy and use it when you find yourself using a word too often, or using a word that you know doesn’t quite convey the right meaning. This will help you better express yourself, and you’ll also learn a new word in the process.

  • Develop Practical Vocabulary

This means you should start by learning words that express what’s important to you for the task at hand. A good example of this is learning trade language or words you use often in a hobby or vocation. Rather than immediately turning to cliches or jargon that’s tossed around, look for clearer words to express to peers what you’re writing about.

  • Learn New Words Every Day

To improve your vocabulary quickly, make an effort to learn at least one new word every single day. There are plenty of ways to do this, such as a Word of the Day calendar or email list, or simply picking a word from a thesaurus or dictionary.

  • Look up Words You Don’t Know

How often do you come across words that are unfamiliar as you read? Don’t just gloss over them; take the time to look them up, and if you don’t have the time right then, write them down and look them up later.

  • Keep a Journal

Journaling won’t just help you develop your writing style, it will also help you improve your vocabulary. Try to use new or interesting words you’ve learned recently into a journal entry for the day or the week.

  • Identify Empty Words

You’re probably familiar with empty words in your speech (such as “uh” or “um”), but your writing probably has empty words as well. Look for these empty words in your writing that do not offer any substance to your reader and replace them with something more appropriate. The same principle applies to phrases and sentences, so make sure that you haven’t used six or seven phrases to say something that could be better communicated in one sentence filled with carefully-chosen words.

  • Diversify Your Reading List

If you tend to read the same sort of things day in and day out, you may not be exposing yourself to a wide enough range of vocabulary. Diversify the topics you read to include natural science, Shakespeare, contemporary literature, politics, history, philosophy or any other topics you think you may enjoy.

  • Do Word Puzzles

Word puzzles in the newspaper or a magazine aren’t just a fun way to fill time, they’re also perfect for boosting your working vocabulary. Crossword puzzles are a challenge that get your brain working hard to search your memory for words you do know but don’t use, and this can help you move words from your memory banks into your working set of vocabulary which will come across in your writing.

  • Try Word Board Games

There are plenty of word games on the market designed to improve vocabulary and language skills without being a bore. Some of these games you may have played as a child, so it’s time to break them out again and get to “work.” If you have a friend who could also use some help — or someone with a great vocabulary you think will challenge you — invite them over for a game night.

  • Practice New Words in Divergent Ways

It takes between 10 and 20 repetitions to make a new word a part of your vocabulary. To help the word settle into your mind and memory, write it down (both the definition and a sentence you make up using the word), use it in conversation, include it in an email or any other way you can think of.

  • Make up Associations

Start by saying the new word aloud, then relate it to a word you already know. A good example of this is gargantuan, which means “very large” or “gigantic.” Say a sequence aloud: small, medium, large, very large, gargantuan. Then list things you think are gargantuan.

  • Use Mnemonics

Mnemonic techniques are memory tricks you can use to remember new words. You may remember a word by sounding it out and thinking of a funny sentence that matches the meaning, such as turning egregious (extremely bad) into “Don’t let that smelly rotten egg reach us!”

  • Visualize New Words

Research shows that visualization is a great way to remember new words and their meanings. A good example of this is the word stratovolcano, which is a high, pointed mountain with a violent explosion. One way to remember this meaning is the fact that the prefix “strato” sounds like “straight-oh,” which may make you think of a straight ruler or a “straight-o-volcano,” which describes the word’s definition.

  • Make Your Own Vocabulary Tests

Keep a list of the new words you learn each week and incorporate into writing and conversation. At the end of each week, make yourself a quiz using the words to cement them in your memory.

  • Make Synonym Word Lists

Do you find yourself turning to the same word again and again in your writing? Grab a piece of paper and write it at the top. Next, brainstorm or use a thesaurus to generate a list of ten to twenty new words you can use instead. You can keep these lists in a vocabulary notebook and add to them whenever you learn a new synonym.

  • Take a Writing Course

There are plenty of online courses as well as in-person classes you can attend to boost your writing vocabulary and learn how to use new words correctly. Try to find a self-paced course that uses assignments and quizzes to hep you increase fluency and brush up on your writing skills. Some classes are aimed at essay writing or creative writing, so you can find a class that will help you improve the style you need the most help with.

  • Edit Your Own Writing

After you finish writing, be your own editor and go though the piece with a fine-toothed comb to identify overused and nondescript words with something more precise or colorful. Editing is an important process for spotting writing errors, but it’s also great for improving the tone, style, and clarity of your writing. It might help to read the sentences aloud, then note any lack of precision. Search through your memory for more descriptive words, or consult a thesaurus if you need to.

As you replace words, remember that using a large number of complex words won’t necessarily clarify the meaning, and it may just make your writing more pompous. Ask yourself, “Do I know a better word to use instead?” You may replace “use” with “acquire” or “obtain,” or “do” with “perform.”

  • Move Words from Comprehensive to Expressive Vocabulary

You actually have two types of vocabulary: one is a much larger set of words you understand, even if only vaguely, and the other is a smaller set of words you actually use to express yourself. Moving words from your comprehensive, but passive vocabulary, to your active, expressive vocabulary is easier than you think. To do this, you’ll need to know how to define, pronounce and spell the words. Say them out loud and use them at every opportunity to move them into your active set.

  • Ask for Feedback

Do you think your writing could use some help? If you’re struggling with your written vocabulary, try asking someone else for help. A second set of eyes can offer a great deal of insight and spot problems you may not notice yourself, including poor word choice. Don’t be afraid to ask a friend, teacher, co-worker or someone online to review your writing for feedback on your vocabulary.

  • Carry a Dictionary and Thesaurus with You

How often do you find yourself with free time and nothing to do? Carry a pocket thesaurus or dictionary with you and you’ll find time to beef up your vocabulary while you’re waiting for an appointment, commuting to work or waiting for a bus. Whenever you have a few minutes to spare, read a page or two and learn a new word to add to your writing. It’s also a great idea to look up obscure words you don’t quite grasp that come to you on the fly as you go about your day. You can also use the dictionary or thesaurus to look up unfamiliar words you come across in your daily life.

  • Use College Preparation Tests

College prep tests that use SAT and ACT-type words are a great way to take your writing to the next level. This form of advanced study will challenge your mind and give you a new set of words to use that are practical and offer your writing the clarity it needs. You’ll also get the chance to brush up on the most important Latin and Greek roots and get a new set of words with activities to help move them into your active vocabulary set.

  • Play Games

There are tons of non-board games that will help you improve your writing vocabulary while you have fun. Try downloading fun word games onto your phone or computer so you can get some practice while you unwind after a busy day. Some games are designed to build vocabulary skills, but there are plenty of others that will help you practice spelling, phonics, and even typing skills. There are even some designed for college students to prepare for testing and vocabulary-rich exams.


Hopefully, this list has given you an excellent place to start to build your vocabulary a bit at a time. If you think about it, there are opportunities all around you to develop this important skill, so spend time every day reading and listening to take in new words and then develop a system to incorporate these new words in your writing and speech. Before long, you’ll find your vocabulary has grown to a new level and your writing has gained the clarity you need with an ease you didn’t think possible.


Sabtu, 30 September 2017

HUBUNGAN FILM "EX MACHINA" PADA INTERAKSI MANUSIA DAN KOMPUTER

Beberapa hari yang lalu saya mendapat tugas mereview film dalam mata kuliah “Interaksi Manusia dan Komputer”. Sebagai penunjang telah ditentukan sebuah film yang berjudul “Ex Machina”. Film ini mengisahkan tentang eksistensi kecerdasan buatan dan bagaimana dampaknya terhadap dunia manusia. Sedikit ulasan mengenai  film "Ex Machina", caleb (Domhnall Gleeson) merupakan seorang programmer di perusahan Bluebook, seketika mendapat email bahwa ia memenangkan sebuah hadiah dari perusahan, bahwa ia telah dipilih oleh CEO-nya Nathan (Oscar Isaac) untuk menghabiskan sepekan waktu bersama Nathan di Rumahnya di Alaska.  Sesampainya ternyata Caleb dipilih untuk melakukan “Turing Test” sebuah pengujian untuk mengetes robot bernama Ava (Alicia Vikander). Caleb bertugas untuk melakukan kontak langsung dengan Ava dan menguji kesempurnaan Ava.

Beberapa interface yang saya tangkap sebagai interaksi antara Manusia dan Komputer :
1.    Caleb mendapatkan Informasi atas kemenangannya dari email yang masuk di                           komputernya
2.    System sensor dan detect saat membuat pass (card id) saat Caleb tiba dikediaman Nathan
3.    Card  yang harus digunakan untuk akses ruangan dirumah Nathan
4.    Komunikasi verbal yang dilakukan Caleb Ke Ava dan Kyoko
5.    Komunikasi Verbal yang dilakukan Nathan pada kyoko dan Ava

Dampak  interaksi       :
1.    Memudahkan komunikasi
2.    Mengamankan / sebagai security
3.    Mempengaruhi fikiran dan keinginan manusia (psikologi)
4.    Menambah ilmu
5.    Mendorong keinginan manusia untuk menciptakan dan menyempurnakan ide dan                                 program.

Komentar Mengenai Film :

    Awalnya memang saya tidak tertarik dengan film ini karena menurut saya film ini sangat membosankan karena terlalu banyak dialog yang tidak penting tapi ternyata dugaan saya salah. Film ini cukup menarik perhatian saya karena ada seseorang yang menurut saya cerdas dapat membuat sebuah robot yang menyerupai manusia dan karena film ini juga saya menjadi dapat inspirasi menciptakan sebuah aplikasi yang canggih yang dapat berguna bagi manusia pada umumnya dan dari film ini juga saya mendapatkan sebuah pesan dimana kita sebagai manusia tidak boleh terlalu percaya ataupun berkegantungan dengan robot atau dengan alat yang bisa mempermudah pekerjaan kita karena bisa saja sewaktu-waktu justru alat inilah yang dapat membunuh kita.

Kamis, 08 Juni 2017

JOURNAL REVIEW

Combining ITIL, COBIT, and ISO/IEC 27002
(in Order to Design a Comperhensive IT Framework in Organization
)

1.       Introduction
Management is an attempt to direct and control a group of one or more people or entities for the purpose of coordinating and harmonizing them towards accomplishing a special goal . At present Management encompasses several dimension like human resources ,financial resource and technological resource. One new area of management is information technology management (or IT management). It is a combination of two branches of study, information technology and management.
‘Information Technology’ has several definition from different perspective :
- From the first perspective , IT system are application and infrastructure which are components of a larger product. They enable or are embedded in processes and service.
- From the second perspective , IT is an organization with its own set of capabilities and resource. IT organization can be one of various types such as business function , shared service units and enterprise –level core units.
- From the third perspective , IT is a category of service utilized by business . They are typically IT application and infrastructure that are package and offered as service by internal IT organization of external service providers. In this perspective IT cost are treated as business expenses.
- From the fourth perspective , IT is a category of business assets that provide a stream of benefit for their owner , including but not limited to revenue , income and profit. In this perspective IT cost are treated as investment.

All definition emphasize the importance of IT in the organization . therefore it is crucial to manage and implement IT in the organizations. There are several standards , tools , frameworks, and best practice to manage and maintain IT service. The most applicable and widely used such standards are ISO/IEC 27002 in information security. Hence it is better to combine them to make a comprehensive IT framework in the organization . Based on previous studies the best combination should be between laying ITIL , COBIT and ISO/IEC 17799 together . But ITIL de-facto standard and ISO/IEC 17799 standard recently has been refreshed and changed.

2.       ITIL
ITIL (Information Technology Infrastructure Library) is a de-facto standard which introduced and distributed by Office of Government Commerce (OGC) in UK and includes all IT parts of organization. At present ITIL is the most widely accepted approach to IT service Management in the world. It has an iterative, multidimensional and lifecycle form structure. ITIL has an integrated approach as required by the ISO/IEC 20000 standard with following guidance.


·         Service Strategy
The service strategy provides guidance on how to design , develop and implement service management form organizational capability perspective and strategic asset. It provides guidance on the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle . service strategy guidance is applicable in the context of other parts of ITIL lifecycle. Service strategy covers these parts of IT system : the development of markets , internal and external , service assets, service catalogue and implementation of strategy through the service lifecycle.

·         Service Design
It is guidance for the design and development of service and service management processes. It covers design principles and method for converting strategic objective into portfolios of service and service assets. The scope of Service Design is includes the changes and improvements necessary to increase or maintain value to costumer over the lifecycle of service, the continuity of service, achievements of service levels and conformance to standards and regulations. It guides organization on how to develop design capabilities for service management.

·         Service Transition
It is  guidance for the development and improvement of capabilities for transitioning new and changed service into operations. Service Transition provides guidance on how the requirements of service strategy encoded in Service Design are effectively realized in Service Operation while controlling the risk of failure and disruption . This part of ITIL framework combines practices in release management , program management and risk management and place them in the practical context of service management.

·         Service Operation
Service Operation tries to embody practice in the management of Service Operation. It includes guidance on achieving effectiveness and efficiency in the delivery and support of service so as to ensure value for the customer and the service provider. Strategic objectives are ultimately realized through Service Operation , therefore making it a critical capability.

·         Continual Service Improvement
This is including of instrumental guidance in creating and maintaining value for customers through better design , introduction and operation of service. It combines principles , practice and methods from quality management, Change Management and  capability improvement. Organization learn to realize incremental and large-scale improvements in service quality , operational efficiency and business continuity.

3.       COBIT
The control Objectives for Information and related Technology (COBIT) is a set of best practice (framework) for information technology management created by the Information System Audit and Control Association (ISACA), and the IT Governance Institute (ITGI) in 1992 . COBIT was released and used primarily by the IT community. Later Management Guidelines were added , and COBIT became the internationally accepted framework  for IT governance and control.
                
             COBIT provides managers , auditors, and IT users with a set of generally accepted measures , indicators, processes and best practice to assist them in maximizing the benefits derived through the use of information technology and developing appropriate IT governance and control in a company.
            
           The COBIT mission is to research , develop, publicize and promote an authoritative , up to date, international set of generally accepted information technology control objective for day-to-day use by business managers and auditors. Managers, auditors ,and users benefit from the development of COBIT because it helps them understand their IT system and decide the level of security and control that is necessary to protect their companies assets through the development of an IT governance model.

COBIT covers four domains:

·         Plan and Organize
The Planning and Organization domain covers the use of technology and how best it can be used in a company to help achieve the company’s goals and objective. It also highlights the organizational and infrastructural form IT is to take in order to achieve the optimal results and to generate the most benefits from the use of IT.

·         Acquire and Implement
The aim is to identify its IT requirements acquiring the technology and to implement it within the company’s current business processes.
This domain also addresses the development of a maintenance plan that a company should adopt in order to prolong the life of an IT system and its components.

·         Delivery and Support
This domain tries to manage delivery service which include:
§  Define and Manage Service Levels
§  Manage Third-party Service
§  Manage Performance and Capacity
§  Ensure Continuous Service
§  Ensure System Security
§  Identify and Allocated Costs
§  Educated and Train Users
§  Manage Service Desk and Incidents
§  Manage the configuration
§  Manage Problems
§  Manage Data
§  Manage the Physical Environment
§  Manage Operation

·         Monitor and Evaluate
The Monitoring and Evaluation domain deals with a company’s strategy in assessing the needs of the company and whether or not the current IT system still meets the objectives for which it was designed and the controls necessary to comply with regulatory requirements. Monitoring also covers the issue of an independent assessment of the effectiveness of IT system in its ability to meet business objective and the company’s control process by internal and external auditors.

4.       ISO/IEC 27002

This is an information security management system (ISMS) standard which is the code of practice for Information Security Management. It list security control objectives and recommended range of a specific security controls .

Organizations that implement an ISMS in accordance with the best practice advice in ISO/IEC 27002 are likely simultaneously to meet the requirements of ISO/IEC 27002, but certification is entirely optional (unless mandated by the organization’s stakeholder).

5.       ITIL related to COBIT

The strength within ITIL is the way processes are described with difference activities and flowcharts to use for target implementation . Cost/Benefit and Implementation issues are also described. There are also guidelines for reviews and Critical Success Factors, but these issues  are better described in COBIT, First of all COBIT is defined by the IT-audit community as a framework highly suitable for authority. COBIT is also stronger when it come to management issues where “Management Guidelines” provides the implementer with a reference where Critical Success Factors are describe together with Key Goal Indicators ,Key Performance Indicators  and Capability Maturity Models (CMM).

When ITIL is benchmarked with COBIT , it has been found that they correspond with each other to a high degree ,especially, when the processes  of COBIT are ITIL based as in its latest version . In spite of different words used for the same issues but they cover the same problem. It is only for incident Management in ITIL that there is not any equivalent in COBIT. This however ,does not mean that it is not covered at all. Instead it may be covered in the other part of the framework or with a different approach. As shown in table therefore it is better to borrow concepts/process, Activities, Cost/Benefits and planning to Implementation from ITIL standard and audits from COBIT to design a comprehensive framework.

6.       ITIL related to ISO/IEC 27002

As already mentioned, ISO/IEC 27002 is used for information security and not just IT issues, With such broad objective it is apparent that ISO/IEC 27002 does not correspond with ITIL as much as ITIL does with COBIT . ISO/IEC 27002 main straight is in its application for ensuring overall security at all levels within an organization.

Problem Management and Configuration Management in ITIL have not any equivalent in ISO 27002. Configuration Management has a huge impact on the IT environment and it should be handled in a secure manner. In addition in ISO/IEC 27002 security is characterized as the preservation of confidentially , integrity and Availability. In ITIL Availability is about quality aspect such as reliability, maintainability , serviceability & resilience. Another important finding in the benchmark it that financial issues are not handled at all in ISO/IEC27002 ,instead it is about only risk management, i.e. the implementer should mitigate risks to avoid costs. ITIL on the other hand , is about financing and cost allocation for the delivery of IT-services.

Therefore it is better to borrow Information Security process from ISO/IEC 270002 in designing a comprehensive framework.

Conclusion

In every organization today, IT service must be delivered in a cost efficient manner, mitigating security risk and complying with legal requirements. The equation is difficult to handle and in some cases it seems like an  impossible mission . To be able to survive in this environment a combination of ITIL, COBIT and ISO/IEC 27002 can be value able for organization targets , Implementers should use ITIL to define strategies , plans and processes, use COBIT for metrics, benchmarks and audits and use ISO/IEC 27002 to address security issues to mitigate the risk as below in Table 2.

ITIL
COBIT
ISO/IEC 27002
Concepts/process
Critical Success Factors
Information Security
Activities
Metric (CSF,KPI)

Cost/Benefits
Benchmarking (CMM)

Planning for Implementation



Audit